Chrles Dkj
map-marker Phoenix, Arizona

Cancel reservation for 12 /12/2024 & 12/13/2024.

Operator said, call not connected try again. Need help!

There is no other telephone numbers listed. Need assistance

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Kevin M Pfs
map-marker New York, New York

Reservation problem

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The hotel didn't have my reservation even though I had my confirmation email and number. The customer service numbers are for Australia and not connected.

No number or company associated with Hotels Combined would let me speak to an agent.

I ended up having to book another hotel at a ridiculous rate because I was booking at the last minute. These people should be ashamed of themselves.

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Loss:
$250
Cons:
  • Does not work

Preferred solution: Full refund

User's recommendation: Don’t risk it! Use another booking service.

Chris W Fol

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
| map-marker Dubai, Dubai

Booking cancelled with no warning, then offer to rebook for 2x price

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HotelsCombined - Booking cancelled with no warning, then offer to rebook for 2x price

I had a hotel reservation secured with credit card through Revato and Atana Hotel Dubai. Then it was cancelled with no warning less than a week before travel.

Hotel said it was the booking agent.

Revato (dumb name by the way) said it was the hotel (and they also say all their bookings are made directly w/ hotel). No customer service hotline available.

Hotel has rooms available and offered to rebook for 2x the price.

Shady AF - stay away!

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Cons:
  • Cancel without warning or reason
  • Misrepresent themselves as full agent of hotel
  • No customer service line

User's recommendation: Stay away

Av n Brc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have a problem

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please contact me i lose my money tjey scam me why they do like that your company is very bad customer service also

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Loss:
$2176

Preferred solution: i need help contact me now

Carol T Koe

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Verified Reviewer

Change the booking

Unable to speak to a person to make changes. Get call back #

My email was lost apparently and unable to receive my lost itenary now what do I do do. Hotel can't help not if booked with them

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Preferred solution: Apology

Saisha Yvs

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Verified Reviewer

Piraty of rates

rates piraty for our property have been seen from past more than six months and we are not able to rectify this...

rates piraty for our property have been seen from past more than six months and we are not able to rectify this...

rates piraty for our property have been seen from past more than six months and we are not able to rectify this...

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Preferred solution: RATE PARITY

Ileene Hua
map-marker Sydney, New South Wales

Booked a hotel & have been over charged

Hi I booked the grace hotel Sydney & price was $227.73 & got an email confirmation & on my credit card I was charged $365.65 please explain I am no happy to pay this amount

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Anonymous
map-marker Gilfach Goch, Rhondda Cynon Taf

Change the booking

I called a hotel as per your mail, but they said they can't proceed refund or change of date and they said me to contact my agency. Is their any possibility to get refund or to change date of booking.

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Moris S Mog

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Verified Reviewer

ביטול מלון איביס קזבלנקה נירשאור

I cant not arrive Hffhgfyvft if ftyftycdtug ygffhgftyfdrgxddcxdgxdfcdfgcdfgcftygfrycffggfffyvcfyhcfyg

View full review

Preferred solution: Full refund

User's recommendation: ……………………,.,,……………………………………………………………Good …………………………………………………………………..……………………,.,,……………………………………………………………Good …………………………………………………………………..

Jimmy D Thj

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Poor service and now I’ve no money

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HotelsCombined - Poor service and now I’ve no money

I was promised a discount after I took out loans and borrowed money from people because of the 8x premium, now its been rejected and I still have 2500 and I have put all my money into this business, hotels combined please help me!!! Please

View full review
Loss:
$2500

Preferred solution: Price reduction

Patricia A Swp
map-marker Mountain Home, Arkansas

Unbelievable long wait time on hold

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Need to change my booking in June 2021. Went on their mobile app and was unable to change booking.

Pulled up reservation on computer and same thing. Interestingly enough, I want to stay one less day that originally requested and keep getting message that the hotel has no rooms to accommodate this request. Are you kidding me? I have the hotel room for four days and want to change it to three.

Contacted Hotels.com on May 18 and have been on hold for 57 minutes. Think I will try different booking website in the future.

View full review

Preferred solution: A website that works like they keep telling me to utilize.

User's recommendation: 0 out of 5 stars, do not recommend

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Mary Branum
Mary Branum

Mary Branum is a vacation rental expert, owner of Galveston Island and President of STROAG.

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